Frequently Asked Questions

When will I be billed for my order?

We will bill your credit card when your order is shipped.

What forms of payment does The Quilt Yard accept online?

We currently accept Mastercard and VISA.

Will I be charged sales tax?

If you are a resident of the state of Wisconsin, law requires us to charge sales tax on your purchases. If you are not a resident of the state of Wisconsin, we are not required to charge sales tax on your purchases. However, by law you may be liable for any taxes due in your state.

Which currency do you use?

All prices stated in US dollars. Prices are subject to change without notice. We reserve the right to decline any orders made without consent of The Quilt Yard.

How do I know my credit card number will be safe?

We take every precaution to ensure that your personal data, including credit card information, is as secure as it can be. The Quilt Yard site utilizes Secure Socket Layer (SSL) technology on all pages where personal information is requested. This encryption technology prevents anyone from using your personal data if intercepted. The Quilt Yard also takes every precaution when storing your credit card number in our database by encrypting it, rendering it useless to anyone trying to access it.

Will The Quilt Yard sell my email address or other personal information?

No. We use personal information provided on order forms, such as a purchaser's name, email address, physical address, and credit card number, to fulfill merchandise orders. We may also use order information to contact a purchaser when necessary, such as when a delivery may be delayed or when an ordered product is out of stock. The Quilt Yard may use personal information to notify consumers about new products or services. If we do, we will provide you with an email address by which you may inform us that you do not wish to receive such materials in the future. The Quilt Yard will not share any personal information without your permission with any unaffiliated third parties, unless required by law.

What is The Quilt Yard's return policy?

If you're not satisfied with your purchase, The Quilt Yard will accept returns and exchanges within 90 days from the date of purchase, in its original condition. Shipping and handling charges are non-refundable. Merchandise refunds will only be made in the original form of payment. There are no returns on books, patterns, or embroidery designs unless defective.

How do I make a return?

Purchases made from The Quilt Yard online store can be returned by mail at buyer's expense. If you have any questions, please call The Quilt Yard at (715) 597-2452 between the hours of 9:30 AM and 5 PM CST, Monday through Friday.

When will I be credited for my return?

We credit your account as soon as we process your return. Check with your bank to see when they will credit your account. To check the status of your return, call The Quilt Yard at 715-597-2452 between the hours of 9:30 AM and 5 PM CST, Monday through Friday.

How does The Quilt Yard calculate delivery charges?

Delivery charges are calculated based on the weight of the prodect ordered. Orders will be mailed via USPS or shipped via UPS based on the delivery method selected at check out. The delivery cost for some of our larger items (batting, cutting mats, etc.) may be more than what is calculated based on weight. Customers who order these items will be contacted if the delivery charge is more.

Please call (715) 597-2452 for more information.

Does The Quilt Yard ship to International addresses?

Yes. The Quilt Yard will ship GLOBAL PRIORITY MAIL to all countries on the Global Priority system. Shipments will be billed as quoted by the US Postal Service.

Can I ship my purchase to a PO Box?

Yes. All shipments to a PO Box will be shipped via the US Postal Service. UPS will not deliver to a PO Box. Rates will vary.

How long will it take to receive my order?

Items in stock will be shipped within 1-2 days of receiving your order. Customers will receive a confirmation email with a tracking number saying that the order has been shipped.

What should I do if I have difficulty placing my order online?

If you experience any difficulty placing your order online, or otherwise require assistance, call The Quilt Yard at (715) 597-2452 between the hours of 9:30 AM and 5 PM CST, Monday through Friday.

How do I know if I placed my order successfully?

Once you have submitted your order, an order summary page will be displayed with all of your order details. You may want to print this for your records. You will then receive an email confirming that your order has been successfully received online. If you placed your order over the phone and did not provide an email address, you will need to contact The Quilt Yard at (715) 597-2452 between the hours of 9:30 AM and 5 PM CST, Monday through Friday.

Can I change or cancel my order after I have submitted it?

Once your order is submitted, we cannot guarantee that it can be canceled or changed. If you realize you made a mistake, or simply change your mind about your order, please call The Quilt Yard at (715) 597-2452 between the hours of 9:30 AM and 5 PM CST, Monday through Friday, as soon as possible, and we will make every effort to accommodate your request.

To find out how to purchase Cotton Theory publications and products wholesale for your shop, call The Quilt Yard at (715) 597-2452 between the hours of 9:30 AM and 5 PM CST, Monday through Friday.